Privacy Policy

Last updated: 25 June 2025

At Indigo Cleaning Co, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal data when you contact us, request a quote, use our website or book one of our cleaning services.
Who we are
Indigo Cleaning Co provides professional deep cleaning, end of tenancy cleaning and carpet cleaning services across Essex and East London.

Email: clean@indigocleaning.co.uk
Phone: 07459 109414
WhatsApp: 07459 109414

What personal information we collect
We may collect:

  • Your name

  • Email address

  • Phone number

  • Property address or location

  • Details about the cleaning service you require

  • Messages, photos or information you send to us

  • Website enquiry form details

How we use your information
We use your information to:

  • Respond to enquiries

  • Provide quotes

  • Arrange bookings

  • Carry out cleaning services

  • Contact you about your booking

  • Keep basic business and accounting records

  • Improve our service

Our lawful basis for using your data
We use your personal information because it is necessary to respond to your enquiry, provide a quote, arrange a service, or manage our business records. In some cases, we may also use your information where we have a legitimate business interest, such as replying to messages or keeping records of past enquiries.

How long we keep your information
We only keep your personal information for as long as necessary. Enquiry details may be kept for a reasonable period so we can follow up with you. Booking and invoice records may be kept for accounting and legal purposes.

Who we share your information with
We do not sell your personal information.

We may share limited information with trusted service providers where necessary, such as:

  • Website hosting providers

  • Email providers

  • Payment or accounting services

  • Professional advisers, if required

WhatsApp, email and contact forms

If you contact us by WhatsApp, email or through our website form, we will use the information you provide to respond to your enquiry and manage your request.

Cookies
Our website may use cookies to help it function properly and improve the user experience. Where required, visitors should be told that cookies are being used and what they do.

Your rights
You have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Object to how we use your information

  • Ask us to restrict how your information is used

Complaints
If you have any concerns about how we use your personal information, please contact us first at:
clean@indigocleaning.co.uk
You also have the right to complain to the Information Commissioner’s Office.

Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website.